19. Support
Summary
Your (potential) customers should be able to contact you for information, for ordering, and for after-sales support. Your (potential) customers will include both Deaf people and hearing people; they should all be able to contact you by text-telephone, telephone, fax, and email. If your productions include 'new media' such as CD-ROM, DVD or DVD-ROM, users may need technical support.
Deaf and hearing customers
Customers and potential customers should be able to contact you with questions about your productions and should be able to do this by text-telephone, fax, and/or e-mail.
New media
If your productions include 'new media' such as CD-ROM, DVD or DVD-ROM, it should be very clear on the outside of your production what hardware is required to play these media. Customers with installation problems will want to contact you, preferably 24 hours a day! If you can't afford a full-time helpdesk include on the cover of your production how and when users can contact you.
Frequently asked questions
If you have a website, include a section for 'frequently asked questions'. Use visuals to support the questions as well as the answers. Translate questions and answers into sign language and publish these videoclips on your website.